- Turn your customer service center into a profit center.
- Equip your customer service reps with a script that makes it near impossible to get a straight, yes or no answer.
- Incentivize your customer service reps through commissions earned by upselling current customers.
Congratulations! You’ve lost my business.
Step three is a great way to lose me as a customer when I’m dissatisfied with your present level of service.
Bonus: How to earn back my business.
Quickly offer a sincere apology and a promise to make good after I fill out your customer satisfaction survey and explain the above to you in the comment section.
All this seems pretty obvious, but this is exactly how a company I’ve paid an annual fee for years lost me as a customer.
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